Terms and conditions

PRICES

The prices of all products in our online shop include VAT on Value added tax in Finland and are the total prices of the products to the buyer without freight costs. The buyer is obliged to pay the freight costs to the destination of his choice. For orders over 50€, freight charges are free.

We reserves the right to change the terms of delivery and prices. Product prices include VAT.

Sales to Åland are exempt from VAT and the price is updated in the shopping cart after the customer enters their address.

ORDERING

The products to be ordered are selected on the home page by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the online store's checkout function. When placing an order, you agree to these terms of delivery, product prices and shipping costs. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation reflects the ordered products and the price.

 

PAYMENT METHODS

Verkkokaupan maksuvälittäjänä toimii Visma Pay (Paybyway Oy, y-tunnus 2486559-4), joka on rekisteröity Finanssivalvonnan ylläpitämään maksulaitosrekisteriin. Maksamiseen siirrytään Visma Payn verkkopalvelun kautta ja tiliotteella ja laskulla maksun saajana näkyy Visma Pay tai Paybyway Oy. Visma Pay välittää maksut verkkokauppiaalle. Maksaminen on turvallista, sillä kaikki maksutapahtumaa koskevat tiedot välitetään salattua yhteyttä käyttäen niin ettei kukaan ulkopuolinen taho näe maksutapahtuman tietoja.

The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

Lue lisää Visma Paysta: https://www.visma.fi/vismapay/

Visman tarjoamat maksutavat.

 

Visma Pay -palvelun kautta voit maksaa verkkopankkitunnuksilla, lompakolla, maksukorteilla (credit/debit), laskulla tai osamaksulla. Käytettävissä ovat seuraavat maksutavat: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- ja Debit MasterCard -kortit, sekä Jousto ja Enterpay Lasku yritykselle.

MobilePay: You can pay with your MobilePay wallet if you have allowed online stores to be paid in the app settings. Payments made with a MobilePay wallet will be charged to the payment card attached to the wallet. If you fail to charge a payment to a payment card, it is not possible to pay with a MobilePay wallet in the online store.

Pivo: Käyttöehdot ovat tarjolla Pivon sivuilla: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto lasku ja osamaksu on kotimainen palvelu, jolla teet ostoksesi nopeasti ja turvallisesti. Jousto on tarkoitettu yksityishenkilöille, jotka ovat hoitaneet raha-asiansa moitteettomasti. Joustolla saat 30 vuorokautta korotonta ja kulutonta maksuaikaa. Laskun saatuasi voit päättää maksatko sen kokonaan vai osissa. Osamaksulla voit maksaa ostoksesi jopa 36:ssa erässä, alkaen 9,90 eur/kk. Jousto osamaksun kustannukset ovat 3,90 eur/kk ja 19,90%:n luottokorko. Voit maksaa Joustolla 30–3000 euron ostoksia. Luotonmyöntäjänä toimii Aurajoki Nordic Oy. Lue lisää Joustosta osoitteessa www.jousto.com.


Visma Pay -maksupalvelun yhteystiedot

Visma Pay -maksupalvelun yhteystiedot

Visma Pay, Paybyway Oy (Y-tunnus 2486559-4)
Sähköposti: [email protected]
Puhelin: 09 315 42 037 (arkisin klo 8-16)
Postiosoite: Brahenkatu 4, 53100 Lappeenranta

 

SHIPPING

Orders are posted on weekdays. The delivery time for products delivered from the warehouse is usually 2-5 working days. If the products to be delivered are ordered products (on an after-order), the delivery time is usually 1-3 weeks. Shipping rates depend on the selected delivery method, any additional services, order weight, and size. You can see shipping costs in the online store's checkout function before finally accepting the order.

Finland (including the Åland Islands):

Mail

Postal package

  • Price 4,90€
  • According to the post office's announcement, the postal parcel is usually received the following business day from the mailing. The package has a tracking number and is retrieved from the mail pickup point of your choice.
  • A notification of the arrival of the package will be sent to the email and to the phone number you provided via SMS.

 

Mail Home Package delivered to the door

  • Price 9,90€
  • The post office will contact the recipient, as a rule, on the next working day, when the delivery period is agreed. The delivery times to be agreed vary by region from 9 a.m. to 9 p.m.

     

Posti Express – delivery during working hours

  • Price 9,90€
  • Express shipments will be delivered almost all of Finland during the next working day between 08:00 and 4:00 p.m. 
  • The shipment is distributed to the address indicated on the address card and handed over against acknowledgement

Matkahuolto

Bus package delivered to Matkahuolto office

  • Price 4,90€
  • Usually arrive the next business day from the mailing. The package has a tracking number and is retrieved from the Matkahuolto pickup point of your choice.
  • A notification of the arrival of the package will be sent to the email and to the phone number you provided via SMS.

International deliveries: 

Europe: GLS Euro Business Parcel

  • Price fixed 15 euros
  • Delivered to all European countries

 

Shipment Mailing

On weekdays, orders received before 14:00 will be mailed on the same day, orders after 14:00 on the next business day. If the order is placed on a Saturday, Sunday or Finland's national holiday, the order will be shipped on the following business day.

 

Shipments returned to the vendor

If the customer does not pick up the shipment from the post office or the shipment returns to us due to incorrect and/or incomplete address information, we will charge eur 8 for the mailing again. 

 


UNORDERING AND RETURNS

 

Unsubscribe

All our customers have the right to cancel the order before delivery and 14 days after receiving the order. The customer is entitled to a full refund, except for the shipping costs of the order. In order to receive a full refund, you must send us back all parts of the products unused and unopened, in sales condition. Also read "How to return a product".

 

Return a working product

Verkkokaupan asiakkaalla on kuluttajansuojalain mukainen 14 vuorokauden vaihto- ja palautusoikeus. Asiakkaalla on oikeus vaihtaa tai palauttaa osa tai kaikki tilauksen tuotteet. Palautettavat tai vaihdettavat tuotteet tulee olla alkuperäispakkauksessa ja myyntikuntoisia. Halutessasi palauttaa tai vaihtaa tuotteita, ota ensin yhteyttä verkkokauppaan ja kysy palautusohjeita. 

Return of a defective or incorrect product

If the product is defective or you have received the wrong product, you are entitled to receive a new identical or replacement product free of charge, including shipping costs in both directions for products that we want back for inspection.

However, the customer is obligated to check the products as soon as they are received and to notify the seller of any defective or wrong products within 72 hours of receiving the products. If the customer does not do so within the time limit, the customer is deemed to have accepted the products as such. After notification of the return, the customer has 30 days to return the defective or wrong product.

Before returning, make sure that you have carefully read the instructions for use that come with the product or are available on our website. If you return a fully functional product, you are obligated to pay the postage in both directions before returning the product back to you.

 

How do I return a product

Notify us of the return by email info @ proakku .fi. We agreed on how to deal with the return. 

 

Return instructions – how to return the product for free

  • First read the return terms and conditions
  • Take the product you want to return to the post office and request a receipt for the return!
  • At Posti's counter, enter the logistics ID below.
  • Logistics contract id is 658234 (for returns)

Return address:

  • Jesi Verkkokaupat Oy
  • Varvinkatu 15
  • 49400 Hamina
  • FINLAND
  • +358452638565

Refund of payment

The refund will be made within 5 working days of receipt of the product to the return address. The refund is usually made using the same method as the original payment. For defective products, the return will only be paid after the product has been inspected.

 

Force Majeure – force majeure

The online shop is not responsible for delays and damages resulting from an obstacle beyond its control that it could not reasonably have foreseen or the consequences of which it cannot avoid. 

 

PRIVACY

 

proakku keep your information private and secure, and we do not provide your personal information we collect to third parties for marketing purposes. You can also visit our online store without registering, so your information will not be retained.

 

What information do we collect?

When you register or place an order from our online store, you only provide your name, email address, address, possible delivery address, phone number and password. We also collect information about bonus points, discount vouchers and gift cards. This information is lawfully collected in accordance with the EU data protection directives.

 

How do we use the information we collect?

We respect your privacy and do not collect or store any information other than what we need to process orders. Only with your permission by subscribing to the newsletter, we may send you information about offers and/or new products a few times a year.

 

Links to third-party websites

Our website contains links to third-party websites, such as Checkout Finland. These links provide you with a nice and easy way to pay for your purchases. These third parties have their own privacy policy for which we cannot or cannot be held responsible.

 

How do I change or delete my personal information?

Muuttaaksesi uutiskirjeen tilausta tai muita henkilökohtaista tietojasi, jotka olet meille antanut, kirjaudu sisään ja siirry ”Oma tili” osioon. Jos haluat kokonaan poistaa tietosi, ota meihin yhteyttä sähköpostilla tai soittamalla.

 

How we protect your personal information

We have several means in place to keep the personal information you provide when you register or order. We provide you with a secure server and physical, electronic and administrative procedures to protect the information we collect about you in our online store.

 

BUSINESS LISTINGS

 

Ecommerce proakku .fi is owned by: Jesi Verkkokaupat Oy (2755067-8). 

  • Palokärjenkatu 14 A4
  • 20610 Turku, Finland
  • Finland
  • Email: info(at) proakku .fi
  • +35845 263 8565